Inbox 14

5 open · from RJ Clothing customers to the team

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Severity	Ticket	No.	Order	Case type	Status	Clocks	Updated
High severity	Trousers too long for a wedding on 25 OctHere you go, with the black Oxfords I will wear on the day.	#7f3a21c0	RJC-20372	Fit	Waiting on us	AcknowledgedTriage due 5h	1h
High severity	Jacket sleeve lining torn at the cuffThe lining on the left sleeve has split along the seam after two wears. Photos attached.	#c41e9b07	RJC-20388	Defect	Open	Ack due 46mTriage due 24h	14m
High severity	Charged twice for the chalk-stripe three-pieceMy card statement shows two payments of £1,390.00 on 9 October for the same order.	#e57d1a98	RJC-20399	Billing	Open	Ack late 12mTriage due 23h	1h
Medium severity	Can I change the lapel to peak before cutting?I ordered notch lapels but would prefer peak lapels for the evening. Is it too late?	#2b8d5f13	RJC-20411	General	Open	Ack due 22mTriage due 23h	38m
High severity	Wrong cloth on the herringbone jacketThe jacket arrived in a mid-grey herringbone, not the charcoal VBC 218.1003 I chose.	#b39d0e64	RJC-20402	Wrong spec	Open	AcknowledgedTriage due 22h	1h
Medium severity	Waistcoat buttons came loose after one wearTwo of the horn buttons on the waistcoat came off again after the repair.	#9a0c6e52	RJC-20214	Defect	Re-opened	AcknowledgedTriage late 28h	2h
Medium severity	Shoulders feel tight when I raise my armsThe jacket looks right standing still but pulls across the back when I drive.	#d8a92c35	RJC-20376	Fit	Waiting on us	AcknowledgedTriage due 19h	2h
High severity	Need the suit for 18 Oct, can production be faster?My flight moved forward. Is there any way to have the mohair dinner suit by the 18th?	#0b6e4f71	RJC-20419	Event deadline	Waiting on us	AcknowledgedTriage due 2h	4h
Low severity	Measurement booking for a three-pieceThanks, Thursday afternoon works. Do I need to bring my own shoes?	#f1a7c5d2	No order	General	Waiting on customer	AcknowledgedTriage due 18h	5h
Low severity	Delivery date for the mohair dinner suitWe have asked the workshop for a firm date and will write back today.	#61f0b3d4	RJC-20405	General	Waiting on customer	AcknowledgedTriage late 3h	21h
Low severity	Stone linen jacket arrived creased in the boxCould you send a photo of the creasing on the back panel?	#3fc8a21e	RJC-20367	Damage	Waiting on customer	AcknowledgedTriage late 4h	23h
Low severity	Fabric care for flannel trousersBrush after each wear and rest them for a day. Dry clean only when needed.	#a6d07c29	RJC-20290	General	Resolved	AcknowledgedTriaged	1d
Low severity	Trousers hem finished, thank youThey fit perfectly now. Thanks for turning it round so quickly.	#8e2f6a17	RJC-20341	Fit	Resolved	AcknowledgedTriaged	3d
Low severity	Gift card for a wedding suitGift cards are not offered yet. We sent the order link instead.	#54c1e8b0	No order	Billing	Closed	AcknowledgedTriaged	3d

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Every question RJ Clothing customers send from their account, newest activity first. Find one, open it and reply.

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Tickets
Written by customers from their account on the RJ Clothing site. Replies and status changes are saved with each ticket.
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Within 1 hour
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Starts when the ticket is opened. A person should set the case type and severity within 24 hours.
24 hours

Key terms

Waiting on us: The customer has written and the team owes a reply.
Waiting on customer: The team has replied and needs something back from the customer.
Severity: How urgent the case is: Low, Medium or High. Shown as the coloured dot.
Triage: Reading the ticket and setting its case type and severity.