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Support templates 21

8 ready to send · 13 waiting for N1 copy · policy text locked

No.TemplateSubjectPatrickTone openerCopy
9.1
Order confirmationorder_confirmation
Your RJ Clothing order {order number} is confirmedOpener allowedReady to send
9.2
Fitting garment shippedskeleton_shipped
—LockedNo copy yet
9.3
Fitting garment delivered, upload photosskeleton_delivered_upload_prompt
—LockedNo copy yet
9.4
Photo reminder, day 1skeleton_reminder_day1
—LockedNo copy yet
9.5
Photo reminder, day 2skeleton_reminder_day2
—LockedNo copy yet
9.6
Final reminder, 72 hoursfinal_warning_72h
—LockedNo copy yet
9.7
Extension confirmedextension_confirmation
—LockedNo copy yet
9.8
Extended final reminder, day 7extended_final_warning_day7
—LockedNo copy yet
9.9
Order cancelled for no responseauto_cancel_notice
—LockedNo copy yet
9.10
Patrick acknowledgementpatrick_ack
We have your message about {order number}PatrickLockedReady to send
9.11
Fit issue intakepatrick_fit_issue_intake
Help us see the fit of {order number}PatrickOpener allowedReady to send
9.12
Defect intakepatrick_defect_intake
Help us see the fault on {order number}PatrickLockedReady to send
9.13
Ready to lock measurementsready_for_measurement_lock
—LockedNo copy yet
9.14
Measurements lockedmeasurement_lock_confirmation
Your measurements for {order number} are lockedLockedReady to send
9.15
In productionproduction_update_in_production
{order number} is being madeOpener allowedReady to send
9.16
Nearly finishedproduction_update_nearing_finishing
—LockedNo copy yet
9.17
Shipped with DHLshipped_dhl
{order number} is on its wayOpener allowedReady to send
9.18
Delivered, fit window opendelivered_fit_window
How does {order number} fit?LockedReady to send
9.19
Tailoring plan issuedtailoring_plan_issued
—LockedNo copy yet
9.20
Payment dispute, first replychargeback_deescalation
—PatrickLockedNo copy yet
9.21
Payment dispute fileddispute_filed_outreach
—PatrickLockedNo copy yet
Showing 21 of 21In the order of the support policy, 9.1 to 9.21