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Inbox 14

5 open · from customers to the team

High severityTrousers too long for a wedding on 25 Oct1hHere you go, with the black Oxfords I will wear on the day.Waiting on usTriage due 5hRJC-20372 High severityJacket sleeve lining torn at the cuff14mThe lining on the left sleeve has split along the seam after two wears. Photos attached.OpenAck due 46mRJC-20388 High severityCharged twice for the chalk-stripe three-piece1hMy card statement shows two payments of £1,390.00 on 9 October for the same order.OpenAck late 12mRJC-20399 Medium severityCan I change the lapel to peak before cutting?38mI ordered notch lapels but would prefer peak lapels for the evening. Is it too late?OpenAck due 22mRJC-20411 High severityWrong cloth on the herringbone jacket1hThe jacket arrived in a mid-grey herringbone, not the charcoal VBC 218.1003 I chose.OpenTriage due 22hRJC-20402 Medium severityWaistcoat buttons came loose after one wear2hTwo of the horn buttons on the waistcoat came off again after the repair.Re-openedTriage late 28hRJC-20214 Medium severityShoulders feel tight when I raise my arms2hThe jacket looks right standing still but pulls across the back when I drive.Waiting on usTriage due 19hRJC-20376 High severityNeed the suit for 18 Oct, can production be faster?4hMy flight moved forward. Is there any way to have the mohair dinner suit by the 18th?Waiting on usTriage due 2hRJC-20419 Low severityMeasurement booking for a three-piece5hThanks, Thursday afternoon works. Do I need to bring my own shoes?Waiting on customerTriage due 18hNo order Low severityDelivery date for the mohair dinner suit21hWe have asked the workshop for a firm date and will write back today.Waiting on customerTriage late 3hRJC-20405 Low severityStone linen jacket arrived creased in the box23hCould you send a photo of the creasing on the back panel?Waiting on customerTriage late 4hRJC-20367 Low severityFabric care for flannel trousers1dBrush after each wear and rest them for a day. Dry clean only when needed.ResolvedTriagedRJC-20290 Low severityTrousers hem finished, thank you3dThey fit perfectly now. Thanks for turning it round so quickly.ResolvedTriagedRJC-20341 Low severityGift card for a wedding suit3dGift cards are not offered yet. We sent the order link instead.ClosedTriagedNo order

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