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Support · #7f3a21c0

Trousers too long for a wedding on 25 Oct

Waiting on usHighCustomer to RJ Clothing teamOrder RJC-20372#7f3a21c0

JH

Customeropening message · Yesterday 19:12

The navy two-piece arrived today and the jacket is lovely, but the trousers are about 2 cm too long and pool on my shoes.

I have a wedding on 25 October. Can these be shortened in time?

trousers-side.jpgtrousers-back.jpg

AM

AmaraRJ Clothing team · Today 09:40

Thanks for the photos. Before we decide, could you send one more with your usual dress shoes on, standing straight?

JH

CustomerToday 12:58

Here you go, with the black Oxfords I will wear on the day.

with-oxfords.jpg

Status set to Waiting on us by Patrick · 13:05

Suggested reply · PatrickAllowlist ok

Thank you, that photo makes it clear. We will shorten the trousers by 2 cm with a slight break, at no cost to you.

Our courier will collect them on Monday 13 October and they will be back with you by Monday 20 October, well before the wedding.

Policy block (locked): Alterations within 14 days of delivery are free when the garment is unworn.

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Case details

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Opened: Yesterday 19:12
Order: RJC-20372
Garment: Navy birdseye two-piece suit
Delivered: 10 Oct

Remediation case

Ladder · FitCurrent: Step 1

Step 0 · IntakeTicket read and evidence asked for
1
Step 1 · RJ-managed alterationDefault. RJ pays an approved tailor, never the customer
Current
2
Step 2 · RemakeRare. At most one per garment
3
Step 3 · Store creditLast resort

Patrick ackAcknowledged in 6m

TriageTriage due 5h

Fit window13 days left

Evidence packetComplete

On-body photos

of 6

Off-body garment shotCustomer’s description: tight, loose, short or long, where, and the event dateAltered by another tailor first

Step 1 · Pay the tailorRJ pays the tailor, never the customer

Approved tailor

Invoice attachment

Step 3 · Store credit is switched off

Issuing store credit was removed from the admin. When it returns it is non-cash, expires after 2 years and cannot be transferred.

Fit cases are put right by alteration, not refund. A refund request can be raised on a defect or wrong-spec case.

Case timelineAppend-only, no personal details

Evidence completeToday 13:02
Six on-body photos, off-body shot and description
Reply draftedToday 13:05
Patrick · policy N1-2026.09
Severity set to HighToday 09:41
Amara
Case opened at Step 0Yesterday 19:30
Fit · from the ticket

History

Status set to Waiting on us13:05
Patrick
Reply sent09:40
Amara
Severity set to High09:41
Amara
Ticket openedYesterday
Customer, from the order page

Ticket

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Remediation case
The fix ladder for this garment: alteration, remake or store credit, with the evidence that unlocks each step.
remediation cases

Key terms

Ladder: The four steps a fix can take: intake, RJ-managed alteration, remake (at most one per garment) and store credit as a last resort.
Evidence packet: Six on-body photos, an off-body shot and the customer’s description. Triage can advance only when it is complete.
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