Fitfit5 sub-categories
- Trouser length1
- Waist2
- Jacket shoulders3
- Sleeve length4
- Chest and back5
Defectdefect4 sub-categories
- Seam or stitching1
- Buttons2
- Lining3
- Flaw in the cloth4
Wrong specwrong_spec3 sub-categories
- Wrong cloth1
- Wrong lapel or pocket2
- Wrong monogram3
Damagedamage2 sub-categories
- Arrived damaged1
- Damaged after wear2
Event deadlineevent_constraint2 sub-categories
- Wedding date1
- Travel date2
Billingbilling4 sub-categories
- Charged twice1
- Refund status2
- Invoice request3
- Gift cards4
Fitfit0 sub-categories
No sub-categories yet. A brand admin adds them.
Defectdefect0 sub-categories
No sub-categories yet. A brand admin adds them.
Wrong specwrong_spec0 sub-categories
No sub-categories yet. A brand admin adds them.
Damagedamage0 sub-categories
No sub-categories yet. A brand admin adds them.
Event deadlineevent_constraint0 sub-categories
No sub-categories yet. A brand admin adds them.
Billingbilling0 sub-categories
No sub-categories yet. A brand admin adds them.
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The six case types are added when the brand is set up.
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What each case type allows
FitSteps 1, 2 and 3Refund: No
DefectSteps 1, 2 and 3Refund: Yes, as a request
Wrong specStep 2 onlyRefund: Yes, as a request
DamageNone, not coveredRefund: No
Event deadlineStep 3 onlyRefund: No
BillingNo remediation ladderRefund: Handled in the reply