Refund requests raised by support on any brand wait here until you clear or decline them. You see why and whether the order qualifies, never how much.
Who can use this: the founder only
What you can do here
- Review the next request: the oldest one waiting opens first.
- Filter by status: Raised, In review, Cleared or Declined.
- Clear for refund so support can refund the order, or Decline with a note that goes back on the ticket.
- Arrive from an order: Refund on an order opens this queue on just that order.
Where the data comes from
Refund requestsRaised by support agents from a ticket, with the branch and the eligibility check.
Read on page loadGET /api/support/refund-requests
EligibilityWorked out from the order: whether the cloth has been cut, and the brand's refund rules.
When raisedrefund branch rules
Key terms
- Branch
- The reason path support chose, such as Cancelled before cutting.
- Eligibility
- Whether the order qualifies on that branch, and why.
- Cleared
- You agreed. Support can now refund it on the order.